ClaPaw Refund & Return Policy

Eligibility for Returns

We understand that sometimes products may not meet your expectations, and we’re happy to assist with a return if:

• The item is unused and in its original packaging.
• The return is initiated within 30 days of receiving your order.
• Sale, clearance, and gift items are final sale and cannot be returned or refunded.

To ensure a smooth return process, please contact our support team before sending the item back. Unauthorized returns cannot be accepted.

How to Initiate a Return

Returning an item is a simple process. If you wish to return a product, here’s how to proceed:

1. Reach out to our Customer Support team:
• Email: support@clapaw.com
• Phone: +1 210 595-9222
• Website: clapaw.com
2. Provide the following details:
• Your order number.
• A brief description of why you’d like to return the item.
• If applicable, photos or videos showing any issues with the product.

Our support team will guide you through the returning process, ensuring it’s as straightforward as possible.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect upon delivery.

We recommend using a trackable shipping service or purchasing shipping insurance for your return to ensure it’s safely delivered back to us. Unfortunately, we cannot be held responsible for lost or damaged returns.

Please make sure the item is securely packaged to prevent damage during transit.

Replacements

We will be happy to replace your item if it is:

• Defective, broken, or not working properly when it arrives.

To request a replacement, please reach out to us within 7 days of receiving your order, including photos or videos that clearly show the issue. We’ll take care of the rest, and we will cover all return shipping costs if the error is ours.

Refund Process

Once we receive your returned item, we will inspect it and notify you about the approval or rejection of your refund. If your return is approved, we’ll initiate a refund to your original payment method. Please note:

• Refunds may take 5–7 business days to appear in your account, depending on your bank or payment provider.
• Shipping fees (both original and return) are non-refundable unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item).

Non-Returnable Items

For your convenience, please note that some items are non-returnable:

• Used or damaged items (unless damaged upon delivery).
• Sale items and discounted products.
• Gift items.
• Items returned without original packaging or accessories.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please let us know within 7 days of receiving your order. Simply contact us at the following:

• Order number
• Clear photos of the damaged or incorrect item

We’ll be happy to provide a replacement or store credit, depending on the situation. Your satisfaction is our top priority, and we aim to resolve any issues as quickly as possible.

Exchanges

We currently do not offer exchanges. If you would like a different product, please follow the return process (if eligible) and place a new order. We will be happy to assist you with the return and ensure that your experience is as seamless as possible.

Contact Us

If you have any questions, need assistance, or want to discuss our Refund & Return Policy in more detail, our team is here to help:

• Company Name: ClaPaw
• Email: support@clapaw.com
• Phone: +1 210 595-9222
• Address: 7901 4th ST N, St. Petersburg, FL 33702, USA
• Website: clapaw.com

Why Choose ClaPaw?

At ClaPaw, we are dedicated to delivering exceptional service and ensuring a seamless and enjoyable shopping experience for you. We strive to provide timely deliveries, transparent policies, and reliable customer support.

If you have any questions, our team is here to assist you every step of the way.