ClaPaw Shipping & Delivery Policy

Order Processing

All orders are processed once payment confirmation is received from our payment processor.

• Orders are typically processed within 1–2 business days from the time of purchase.
• After your order has been shipped, you will receive an email with a tracking link to monitor your package’s journey.

Shipping Locations

We currently offer shipping within the United States (all 50 states).

International shipping is not available at this time. We are working on expanding our shipping options in the future.

Shipping Timeframes

We work with trusted suppliers based in both the United States and China. Shipping times may vary depending on the product’s origin:

• USA-Based Suppliers: Shipping Time: 3–7 business days. Carriers: USPS, UPS, FedEx, or similar domestic carriers.
• China-Based Suppliers: Shipping Time: 10–17 business days. Carriers: International carriers with tracking provided.

Please note: While we strive for timely deliveries, delivery times are estimated and not guaranteed. Factors such as customs processing, weather conditions, and carrier delays (e.g., holidays, increased demand) may affect shipping times.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive an email containing your tracking number and a direct link to track your shipment.

You can also track your order status by visiting our "Track Order" section on the website.

Please allow 24–48 hours for the tracking information to update after shipment.

Shipping Fees

Shipping fees are calculated at checkout based on your order total and delivery location.

From time to time, we may offer free shipping promotions. If available, these will be clearly stated on our website during checkout.

Delivery Issues

If you have not received your order within the estimated delivery timeframe, please contact our customer support team:

• Email: support@clapaw.com

Please note:

• ClaPaw is not responsible for lost or stolen packages once marked as “Delivered” by the carrier. In such cases, contact the carrier directly. We will assist where possible.
• Ensure your shipping address is accurate when placing your order. We cannot be held responsible for delays or losses from incorrect address details provided at checkout.

For returns, see our Refund & Return Policy for detailed instructions.

Split Shipments

Since we work with multiple suppliers, your order may be shipped in separate packages. If this happens, you will receive individual tracking information for each package.

Contact Us

If you have any questions about your order or need help with our Shipping & Delivery Policy, reach out to us:

• Company Name: ClaPaw
• Email: support@clapaw.com
• Phone: +1 210 595-9222
• Address: 7901 4th ST N, St. Petersburg, FL 33702, US
• Website: clapaw.com

Why Choose ClaPaw?

At ClaPaw, we are dedicated to delivering exceptional service and ensuring a seamless and enjoyable shopping experience for you. We strive to provide timely deliveries, transparent policies, and reliable customer support.

If you have any questions, our team is here to assist you every step of the way.